In the last week I got bad service or bad food from two different restaurants.
Both Boston Market and KFC
get high marks in good service because as soon as I contacted them,
they addressed the issues and then got back to me. Good job.
Contrast this to Popeye's Chicken who time after time gave me the worst service and crappy food
yet could never be bothered to get back in touch with me when I finally
had enough and complained in writing. Popeye's can burn in hell for
all I care now and I make sure to relate my experiences with them to
anyone and everyone who mentions their name to me.