When asked why they didn't offer a Braille menu to a blind customer, an IHOP employee replied that they figured the customer would ask for one after seeing the sign on the door.
Metro (the public transportation system in Seattle) once held a town meeting to hear people's comments on the wheelchair-accessibility of its buses. About 15 minutes after the start of the meeting, they began wondering why no one had shown up. Finally someone came in to tell them there were about 20 people in wheelchairs outside who couldn't get in because of the stairs!
A group of people with disabilities were asked to do a tour of the state office building in Juneau, Alaska. At one point several people commented that there was no wheelchair access to the Willoughby Ave. side of the building. The guide replied, "Sure there is!" and proceeded to take the group down a narrow car ramp to the underground level of the parking garage. Then he led them through the garage, which had no designated wheelchair or pedestrian path, and showed them a completely unmarked door which led to the elevator. When he opened the door someone said that the door was too narrow to get a wheelchair through. The guide pointed out that it was a double door. It certainly was, with the one on the right latched shut.. the latch being at about chin height (for a standing person). When asked how someone in a wheelchair could UN-latch the door, the guide said, "You just stand up and reach for the latch!"